Shipping policy
Last updated: 21 Oct 2025
At LavenderLooks.com, we are committed to providing a smooth, transparent, and efficient order processing experience for our valued customers. We understand how important timely delivery is, and we work diligently to ensure that your orders are processed and shipped as quickly as possible.
Below is an overview of our order processing and shipping procedures:
1. Order Confirmation
Once you place an order on our website, you will receive an Order Confirmation Email acknowledging that we have received your order.
This email will include your order number, details of the item(s) purchased, billing and shipping address, and the total amount paid.
If you do not receive a confirmation email within a few minutes of placing your order, please check your spam/junk folder or contact our support team at [insert email].
2. Order Processing & Dispatch
Our standard processing and dispatch time is typically:
Ready-to-ship items: 2–3 business days
Made-to-order or customised items: 4–5 business days
Please note that weekends and public holidays are not counted as business days.
During peak seasons (sales events, holidays, or new collection launches), processing may take up to 5–7 business days.
If any product in your order is temporarily out of stock or delayed, we will contact you promptly with an estimated restock or shipping date.
3. Quality Assurance
Before your order is shipped, our quality assurance team carefully inspects each product to ensure it meets our high standards.
We check for any defects, damages, or inconsistencies to guarantee that you receive the best quality.
In the unlikely event that an issue is found, we will reach out to you immediately to discuss the next steps — including a possible replacement, modification, or refund.
4. Shipping & Tracking
Once your order is ready for dispatch, it will be handed over to our trusted courier partners for delivery to your specified address.
You will receive a Shipping Confirmation Email containing a tracking number and link to track your package in real time.
Delivery times vary based on your location, but most domestic orders are delivered within 3–7 business days after dispatch.
International shipping (if applicable) may take longer depending on customs and local postal services.
5. Communication & Updates
We keep you informed at every stage of your order — from confirmation to dispatch.
Any unexpected delays or logistical issues will be communicated promptly via email.
You can also log in to your LavenderLooks account to view your order status at any time.
6. Order Modifications & Cancellations
If you wish to modify or cancel your order, please contact us at [insert email] as soon as possible.
We can accommodate changes only if the order has not been processed or shipped.
Once an order is dispatched, it cannot be modified or cancelled.
7. Order Inquiries & Customer Support
Our customer care team is happy to assist with any questions regarding your order, shipping status, or delivery.
Please reach out via:
Email: lavenderlookscom@gmail.com
WhatsApp: 8072101550
Hours: 10 AM - 5 PM
8. Shipping Delays
While we partner with reliable couriers, certain factors such as weather conditions, public holidays, or logistics disruptions may cause delays beyond our control.
We appreciate your understanding and assure you that we will do our best to ensure timely delivery.